All orders are carefully packaged in a premium custom-designed box that matches the style of your selected cap. Each order also includes a complimentary sticker as a courtesy from HOLY CAPS™.

Shipping times are calculated at checkout and may vary depending on the destination country and local courier processing times. Once your order is placed, you will receive tracking information as soon as it ships.

Returns

You may request a refund for your order provided that:

• The cap is not damaged, used, or stained
  
• The original custom box is included
  

If these conditions are met, your refund will be processed back to your original payment method within 2 business days of your request being approved.

Exchanges

Exchanges are accepted under the same conditions as returns (cap in perfect condition and original box included).

A small fee of €1.49 applies to exchanges to cover additional shipping and handling costs.

To start any return or exchange request, please email our customer support team at:

📩 hcapscustomer@support.com

You will be asked to provide the information entered at the time of purchase, as well as your order number and the reason for your request.

All messages will receive a response within 24 hours.